Scope

This announcement applies to users of Tkyr services anywhere in Kingdom of Saudi Arabia, including users of Tkyr apps, websites, features, or other services. We use your data to provide and improve the Service. By using the Service, you agree to grant Tkyr the right of the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Data collections and uses

Data provided by users

This includes:

User profile: We collect data when users create or update their Tkyr accounts. This may include their name, email, phone/mobile number, login name and password, address, profile picture, payment, or banking information (including related payment verification information). For more information, please see the section titled “How we use personal data”.

Demographic data: We may collect demographic data about users, including through user surveys.

User Content: We collect the information users submit when they contact Tkyr customer support and provide ratings compliments or complaints. This may include feedback, photographs, or other recordings collected by users.

Data created during use of our services

This includes:

Location data: We collect precise or approximate location data from a user’s mobile device if enabled by the user to do so. For drivers and delivery partners, Tkyr collects this data when the Tkyr app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.

Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.

Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.

Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.

How we use personal data

Tkyr Information Technology. uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues
• Enabling accessibility features that make it easier for users with special needs to use our services, such as those that enable deaf people with hearing impairment to alert them, allow text messages only from drivers, and enable the request to be received with special notices instead of voice notices on their mobile devices.
• Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
• Legal proceedings and requirements. We may use the personal data we collect to investigate or address claims or disputes relating to use of Tkyr services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

Cookies and Usage Data

We do not currently use cookies, but if we do use them, it will be for the purpose of improving the site's experience. The browser usually places cookies on the user’s device in order to save some usage information from them, but users can refuse to store cookies or alert them when sending information through them. If this is enabled, some pages or features of the site may be affected.

Data sharing and disclosure

Tkyr may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing only.

How we save information

We use the internationally approved safe methods to collect data, store and analyze it, in order to prevent access to it from unauthorized parties, as well as to prevent its amendment or destruction, or to disclose its methods of preservation. This data includes the name and the mobile number, as well as the exchange of data with the server.

Amendments to the Privacy Policy

Tkyr has the right to amend the privacy policy at any time if necessary, and the date will be updated to the last amendment at the bottom of this page. We invite our users to follow this page periodically to stay abreast of the latest changes and how we protect their personal data. By reading this section, reviewing the amendments and updates here is part of your responsibility.

Agree to the mentioned conditions

By using Ready site and application, you agree to the terms mentioned here. If you do not agree with it, you can stop using the site and the application. Also, your continued use in the event of an amendment to the Privacy Policy is tacit approval of what is in it.

Communicate with us

If you have any questions or suggestions about our privacy policy, please contact us at https://tkyr.net/